Helping end-users since 1981

List of works

In this section...

What are your subcontracting policies?


Managing Virtual Teams: Getting the Most from Wikis, Blogs, and Other Collaborative Tools with Brenda Huettner and M. Katherine Brown, published by Wordware Publishing, Inc., January 2007. (Copyright © 2007 Wordware Publishing, Inc.)

The WebHelp Resource Guide, published by eHelp Corporation, August 2000 (Copyright © 2000 eHelp Corporation.)

Sams Teach Yourself RoboHELP 2000 for HTML Help in 24 Hours, published by Macmillan Computer Publishing, October 1999 (Copyright © 1999 Sams Publishing.)


Using Wikis, co-authored with Brenda Huettner. Available in the January issue of Intercom (

Choosing Help Authoring Tools: What Factors Affect Your Decision? Available in the January/February 2003 issue of the Boston Broadside (

Choosing Help Authoring Tools: What Are Your Choices? Available in the November 2002 issue of the Boston Broadside (

Comparing Blue Sky Software's WebHelp Versions 1 and 2.

Software Review: PaintShop Pro for Windows 3.1, 95, and NT, available at the STC Sig (


Creating HTML Help with Microsoft's HHW, available at Dave Liske's HTML Help Centre.